At Fred Wander, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our return and refund policy is designed to make the process simple and fair.
Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in their original condition, and in the original packaging to qualify for a return.
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Certain items, such as intimate wear, personal care products, or customized items, may not be eligible for return.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days and will be issued using the same method of payment originally used for the purchase.
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Please note that shipping fees are non-refundable.
Exchanges
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If you received a defective or damaged item, we are happy to exchange it for the same product at no extra cost.
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Exchange requests must be made within 7 days of receiving the product.
How to Initiate a Return or Refund
To initiate a return or refund, please contact us at [email protected] with your order number, details of the product, and the reason for return. Our customer support team will guide you through the process.